Our Privacy Policy

Last updated: 21st November 2025

Iléjọ Homes is committed to protecting your privacy and handling your personal information in a safe, transparent and responsible manner. This Privacy Policy explains how we collect, use, store and share personal information when you visit our website or engage with our services. It applies to all users of our services including lodgers, landlords and business partners or collaborators such as therapists and tradesmen.

By using our website or services you agree to the terms of this Privacy Policy. If you do not accept these terms you should refrain from using our website and services.

1. Who we are

Iléjọ Homes is a wellness accommodation company that provides a platform for landlords to offer rooms to lodgers. We also work with collaborators such as therapists and tradesmen who may support the services offered at our advertised properties. Iléjọ Homes operates in England and surrounding countries in United Kingdom and complies with the United Kingdom General Data Protection Regulation and the Data Protection Act 2018. We are not and do not pose as a property management company, and have no part in handling the exchange of finances between landlord and occupants.

For the purpose of these laws Iléjọ Homes is the data controller of the personal information you provide to us. Iléjọ Homes is registered with the Information Commissioners Office (ICO) as required by United Kingdom data protection law. Our registration confirms that we take our data protection responsibilities seriously and that we meet the standards set out by the Information Commissioners Office. You may review the register at the Information Commissioners Office website by searching for our company name.

2. Personal information we collect

We may collect the following types of personal information depending on your relationship with us.

For lodgers

Name
Contact details including email address and telephone number
Address and identification information required for verification
Payment information
Booking history and room preference information
Communication records between you and Iléjọ Homes
Information relating to conduct and behaviour within the property where relevant for safety and compliance

For landlords

Name
Contact details
Property information and room details
Payment and bank information necessary for processing payouts
Legal and compliance documents where required
Communication records with Iléjọ Homes and lodgers where appropriate

For partners and collaborators such as therapists and tradesmen

Name
Contact details
Service descriptions and professional qualifications where relevant
Invoicing and payment information
Records of work carried out at Iléjọ Homes properties

Information collected automatically from website use

Internet protocol address
Browser type and version
Device information
Cookies and tracking data to improve website performance and user experience

3. How we use your personal information

We use your information for the following purposes:

To provide services to lodgers

To manage bookings and room allocations
To verify identity where needed for safety and compliance
To process payments and issue receipts
To communicate important information about your stay

To support landlords

To advertise and manage room listings
To process payments to landlords
To provide updates about bookings and property matters
To ensure legal compliance and safety within properties

To work with partners and collaborators

To facilitate bookings and appointments
To manage access to properties where appropriate
To process payments and invoices
To maintain an accurate record of services provided

For website administration

To analyse website use and improve our services
To maintain website security and integrity

For legal and safety purposes

To comply with United Kingdom laws and regulations
To investigate complaints or concerns
To protect the property and safety of other lodgers, landlords or staff

4. Lawful basis for processing

We process personal information under the following lawful bases permitted by the United Kingdom General Data Protection Regulation:

Performance of a contract: for example processing bookings and payments
Legitimate interests: such as property safety, communication and service improvement
Legal obligations: where laws require us to collect or share information
Consent: for optional marketing communications or non-essential cookies

You may withdraw consent for marketing at any time by contacting us.

5. Sharing your personal information

We may share your information with trusted third parties when necessary to provide our services. This includes:

Landlords who provide accommodation to lodgers
Lodgers who require property information for their stay
Verified therapists and tradesmen who support property maintenance or provide services
Payment processors and financial institutions
Legal or regulatory authorities where required by law
Service providers who help us operate our website or manage bookings

We only share the minimum amount of information necessary and we require all third parties to comply with United Kingdom data protection law.

6. International transfers

We store and process all personal information within the United Kingdom or the European Economic Area whenever possible. If information needs to be transferred outside these areas we use appropriate safeguards such as standard contractual clauses approved by the United Kingdom Information Commissioners Office.

7. Data retention

We keep your personal information only for as long as is necessary to fulfil the purpose for which it was collected. This includes:

Booking and payment records kept for at least six years for tax purposes
Property or safety related records kept for as long as required under United Kingdom law
General communication records kept for a reasonable period to manage customer service

8. Your rights

Under the United Kingdom General Data Protection Regulation you have the following rights:

The right to access your personal information
The right to correct inaccurate or incomplete information
The right to delete your information in certain circumstances
The right to restrict or object to processing of your information
The right to data portability
The right to withdraw consent for marketing at any time

To exercise any of these rights please contact us using the details below.

9. Cookies

Our website uses cookies to improve functionality and performance. Cookies are small text files placed on your device. You can control or disable cookies through your browser settings. Essential cookies cannot be disabled because they are required for the website to function correctly.

A full cookie policy is available on request.

10. Security

We take the security of your information seriously and use technical and organisational measures to protect your data from loss, misuse or unauthorised access. These measures include encryption, secure storage and restricted access controls.

No method of transmission over the internet is completely secure but we take every reasonable step to safeguard your information.

11. Lodgers are not tenants

Unless stated otherwise in your rental contract, Iléjọ Homes provides accommodation for lodgers by default. Lodgers do not have the same legal rights as tenants under the Renters Rights Act or other housing legislation that applies to tenants. This Privacy Policy remains accurate for lodgers and does not imply that tenant legislation applies to our services.

12. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services or legal obligations. The latest version will always be displayed on our website.

13. Contact us

If you have any questions about this Privacy Policy or how we handle your personal information you can contact us at:

Iléjọ Homes
Email: info@ilejo.com
Telephone: 07757 778 121